What you need
Business proof
Company registration, GST or accepted entity proof.
Authorized identity
PAN and address/identity documents requested by the operator.
Message use case
Your sender name and exact OTP or alert templates.
DLT approval happens on an authorized telecom operator portal. OTPWala cannot guarantee operator approval.
Registration process
Register as Principal Entity
Submit business KYC on an authorized DLT portal.
Complete PE-TM chain
Add telemarketer details supplied during onboarding.
Register sender header
Apply for a six-character brand header.
Submit content templates
Add exact message wording and variables.
Add approved details to OTPWala
Provide PE ID, header and template ID for routing.
Common failure causes
- Header does not match the template.
- Text, spacing or variable order changed.
- PE-TM chain is incomplete.
- Message category does not match the use case.
Always follow current TRAI and telecom operator instructions.